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Return policy

Sunlion Return & Exchange Policy

 

That's how confident we are that you will both love and believe in our product. If you are not satisfied with your purchase, you may return it within thirty (20) days of the delivery date. If you purchase the incorrect size attachments, they may be exchanged within thirty (20) days of the delivery date. All returns and exchanges are subject to the conditions listed below.

 

1.Products and packaging must be returned in new and undamaged condition. Any product(s) showing signs of wear or being soiled in any way will be deemed "unacceptable" and you will be so notified. Unacceptable returns and/or exchanges may be reshipped to you following payment of an inspection/shipping fee.

 

  • The cost of return freight will be the purchaser's responsibility for any products sent to SUNLION for refund or exchange.

 

  • Items sent back to us without first requesting a return will not be accepted.

 

4.To start a return, you can contact us at sales@sunliontec.com. We must confirm that the purchase took place within 20 days before the product can be shipped back to us.

 

 

 

Return Exceptions

All Final Sale items cannot be returned. Other non-returnable purchases include custom items, made-to-order items, closeout items, sale items, gift cards.

Items returned incomplete or without the original packaging may be denied a refund or exchange.

 

SUNLION Return Address

SUNLION Return Dept
No.215-219, Tian Feng Road, Northern Industrial Zone
Jimei District
Xiamen City, 361000
China

 

Exchanges

All customers will be responsible for shipping both ways.

 

How to Exchange an Item

Please allow up to 3-5 business days for your return or exchange to be processed.

In most cases your refund will automatically go back to the original form of payment used for the purchase.

Original shipping charges incurred on your purchase aren’t refundable as part of your return or exchange.

If you have questions or received an incorrect or damaged item Contact Us here.

 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

SUNLION CANCELLATION POLICY

You may cancel an order at any time prior to the order entering the “Processing” stage.

Once it has entered Processing the order may not be cancelled.

The entire order must be cancelled, you can not cancel specific items.

If you still want certain items in the cancelled order, you'll have to purchase the items again in a new order.

To cancel an order: Please submit an inquiry here: Contact Us

If your order is eligible to be cancelled SUNLIOON will send you an email confirmation of the cancellation.

If you are unable to cancel an order because it has moved past the “Processing” stage you may return it following the steps listed above in our Return Policy.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Your refund will be issued 7-10 business days after the return is received.